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Quality and reliability as design criteria
To permanently improve Gibraltar, the communication with our customers is a very important factor. If you need product support, our Gibraltar partners and the Gibraltar development team will be at your disposal any time. Depending on your purchased service level, you will receive highly professional telephone or e-mail support.
Gibraltar Support
| Service level |
Silver support |
Gold support |
| Contact |
Email and web form |
Telephone, email and web form |
| Response time |
1 working day |
3 working hours |
Working time (GMT+1)
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Mon - Thu, 8.00 am - 5 pm, Fri, 8.00 am - 12 am
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Mon - Thu, 8.00 am - 5 pm, Fri, 8.00 am - 12 am |
| Additional |
Direct contact to Gibraltar developers |
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Free download of each new Gibraltar version |
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Free update of Spamfilter ruleset |
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Free security updates |
| Hardware warranty |
1 year |
3 years free hardware replacement |
For the users of the free version we refer to our excellent mailing list or the Gibraltar user forum. Here you have the possibility to communicate with other Gibraltar users.
You will get support here:
Certificate Authority
Install Certificate Authority
All our certificates are signed by this Certificate Authority. Please install this file to suppress warnings when accessing the Gibraltar Webinterface or one of our https sites.
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Support 
